The messaging tool allows advisors and students to communicate by e-mail, text message, or within the GuidedPath application.
Messages can be initiated by e-mail or text message. Anyone associated with the student and all additional advisors can be included on the messages.
To ensure delivery of the message by text, you will want to make sure each user has a valid cell phone number and cell phone provider selected on their profile. If someone who does not have a valid cell phone number/provider on their profile is included when created a text message, the message will be delivered to their e-mail instead.
Please note: If a student replies to a text message from their phone, you may or may not receive their reply to your email inbox. The reply is highly dependent on how each cellular carrier sets up their SMS services. Since this changes frequently, we highly recommend that you treat Text Messages as a "broadcast" or "one-way" communication to your student.
Choose Messages from the Left Menu, then choose the appropriate type of message you would like to send.
This will open a light box where you can create your message. The first section asks you who you would like to include. Click into the box and you will have a drop down that allows you to select all available people related to the student. If you'd like other advisors in your office to see the message, you should include them as well.
Click on Send Text/Send E-mail to have your message sent. This then allows the message to be included on the student's dashboard. Each user who is viewing the student's dashboard will see messages that they were included on. This means that if a peer advisor views the student dashboard, they will only see the messages they were included on. The same example applies to parents. Parents who log in with their own account will only see messages they were included on.
An icon differentiates the initial type of message that was sent (text/e-mail).
Once the message is created, you can reply to that message within the GuidedPath application. All these responses will be received by e-mail. You will click on the message thread on the dashboard and then on reply.
Attachments that live in Dropbox can be added to any message. Each user that wants to share attachments should have a Dropbox.com account. These accounts are no cost up to 2GB of storage. Note that once you share a link to an attachment in Dropbox, do not move the file, or the link that has been sent in your message will be broken. A good practice for your Dropbox account is to have an individual folder for files that you share with each student and a separate file for files you share with multiple or all students.