FAQ - How do I send registration or resend registration information to a user who is already created? (or one who just lost their registration e-mail)

If you choose not to send a new user their registration e-mail when you create them, you can always go back and send it at a later date.  For resending registration invitations, advisors will need to use the methods in either Option A or Option B below:

Option A (for students only)

You can send the registration email from the My Students list.   Click on the blue "send email" button under the registration column. 

Option B (for all accounts)

1. Click on your picture, or initial, in the top menu bar and then My Account from the dropdown. 

2. On the user management tab under Manage Existing Users is a box. This is a field you can type in.

3. Begin to type the users name. A drop down list of choices will appear. When the correct user appears, stop typing the name, and select them from the list. NOTE: Look at the two lines under the user's name - the first is the user's email address and the second one is the username. If the username is already there, then the user has already registered and should go to the Help Me link on the login page to reset their password. You cannot resend a registration link to an account that has a username and is already registered.

3. Click on the send registration information link below.